Shipping policy
SHIPPING POLICY
1. Shipping Destinations
Available shipping destinations vary depending on the products offered by Mana Univers.
Products shipped directly by Mana Univers are delivered to the destinations available at checkout.
Certain products manufactured and shipped by our production partner are available for delivery to Metropolitan France, the European Union and French Polynesia. Available shipping destinations and rates are automatically displayed at checkout.
2. Order Processing
Orders are prepared within 3 business days from the date the order is confirmed.
This processing time may be extended during periods of high order volume or in exceptional circumstances.
3. Shipping Methods
Available shipping methods vary depending on the product ordered and its destination.
Products shipped directly from Mana Univers stock are delivered using the carriers available at checkout.
Certain products are manufactured and shipped directly by our production partner. In such cases, the carrier and shipping method may vary depending on the destination country or territory.
Available shipping options and costs are displayed at checkout before payment is confirmed.
4. Delivery Times
Estimated delivery time is 6 business days from the date the order is shipped.
Delivery times are estimates and may vary depending on:
- the carrier;
- the time of year (holidays, sales periods, etc.);
- exceptional circumstances.
5. Shipping Costs
Shipping costs are charged at a flat rate.
Free shipping is available for orders of €75 or more.
The exact shipping costs are displayed at checkout before the order is confirmed.
6. Order Tracking
A tracking number is provided to the customer once the order has been shipped.
This number can be used to track the shipment through the carrier's website.
7. Shipping Delays or Issues
In the event of a shipping delay or delivery issue, please contact our customer service team at:
We will provide assistance as soon as possible.
8. Unclaimed Parcels or Incorrect Addresses
In the event of:
- an unclaimed parcel;
- an incorrect address provided by the customer;
the customer may be charged for the cost of reshipping the order.
9. Customs Duties and Taxes – French Polynesia
Orders shipped outside Metropolitan France, particularly to French Polynesia, may be subject to customs duties, import taxes or processing fees imposed by local authorities or the carrier.
Any such charges are not included in the product price or the shipping costs displayed at checkout, unless otherwise stated during checkout.
These charges are the responsibility of the recipient, and their amount depends on the regulations applicable in the destination country or territory.
Mana Univers cannot be held responsible for additional delays resulting from customs procedures.